Returns Policy

 

Returning an unwanted item?

If you wish to return your KOOLi please follow the steps below. 

As long as an item is still in its original condition and has not been opened and/or used, we accept returns for free, subject to the rules below, including rules about fair use. None of these affect your statutory rights.
If you return an item requesting a refund within 28 days of delivery/ collection, we'll give you a full refund. Your refund will be issued using your original payment method.

We aim to refund you within 14 days of receiving the returned item.

If you request a refund for an item during the above timeframes but you can't return it to us for some reason, please get in touch via email - but any refund will be at our discretion. We don't accept returns after the relevant returns period above. If you try to make a return, we may have to send it back to your default delivery address and ask you to cover the delivery costs.

Original Condition

It i important that all KOOLi Bottles are returned in their original condition with no damage. Hygiene and our customers’ safety is super important, so certain items can’t be returned for refunds. This includes damages or worn-out KOOLi Bottles.

This does no affect your statutory rights.

If an item is returned to us damaged or in an unsuitable condition, we won't be able to give you a refund and we may have to send it back to you (and ask you to cover the delivery costs). KOOLi Bottles are inspected on return. In order to receive a full refund, KOOLi Bottles must be returned to us in the same condition you received it. This includes the original packaging.

For all other queries including missing orders, exchanges and faulty items, please send an email to info@kooli.co.uk and include your order number.